Vattenfall has decided to take a strategic review of InCharge, its electric vehicle business in the UK. With this in mind, Vattenfall’s current electric vehicle charging points in the UK have been acquired by Gronn Kontakt, Statkraft’s electric vehicle charging infrastructure, who will manage, operate and maintain the charge points and continue to power them with 100% renewable energy.


Vattenfall has invested over £3.5bn in UK renewable generation and will continue to invest in developing its core UK renewable power generation, heating, B2B sales and distribution businesses.


Read the full press release



Charge Tags and Charge Cards 

Vattenfall InCharge is leaving its charging operations in the UK market, and transferring them to Gronn Kontakt, owned by Statkraft AS, Europe’s largest generator of renewable energy. 


During this transition period it will not be possible to get new RFID charge tags and cards, but it is still possible to charge via the InCharge app available on the App Store, and on Google Play. 


App store IOS logo


Play store Android logo


If you are having difficulty in downloading or using the App, or need help in charging now, please contact customer service on 0330 055 2456. 


You will be able to order Tags and Cards again soon, and the new branding on the stations will give you instructions on how to do this, so please be patient and thank you for your custom.


Will My InCharge card/tag still work?

Until further notice, you are able to charge your car using the InCharge card/tag. In due time Gronn Kontakt will send you a new charge card and inform you on the new terms & conditions. You will then be informed about deactivation of your current card.


How will I access my charging history without My InCharge online portal?

My InCharge online portal will remain accessible until further notice. Once you receive your new charge card/tag from Gronn Kontakt, you will then be prompted to sign up to another online portal to view your charging history and manage your new card(s)/tag(s).



Canterbury City Council and South Norfolk Council charge points

During April 2020, Vattenfall Incharge will no longer act as the Charge Point Operator (CPO) for the following networks – Canterbury City Council and South Norfolk Council. The CPO will transfer to another operator; EV Dot.


The timeline of the transfer will be:

Canterbury –   31st March 2020

South Norfolk –   15th April 2020


After these dates, the InCharge mobile app will no longer continue to operate the charging points in these areas. To access The EV Dot charging network, register on the following link: The ClenergyEV app can be downloaded from either the Apple or Android stores. To find out more about EV-Dot please contact the helpdesk number: 03330 129095 or email: